Write to us
Write to us at Business Insurance Solutions, 1st Floor, 2 Bishops Wharf, Walnut Tree Close, Guildford, GU1 4UP.
In order to resolve your complaint as quickly as possible, please include the following information in your letter:
We will use this information to investigate what has gone wrong, attempt to fix any issue and resolve your complaint. We will acknowledge your complaint and investigate quickly and thoroughly.
If you're not happy with our response to your complaint.
If you're unhappy with our response to your complaint you can ask the Financial Ombudsman Service to carry out an independent review. In any event, you have the right to ask them to review your complaint if we've been unable to resolve it within 8 weeks. The Financial Ombudsman Service can help with most complaints if you are:
If you are unsure whether the Financial Ombudsman Service will consider your complaint, please contact them directly for advice. The service they provide is free and impartial and contacting them at any stage of your complaint will not affect your legal rights.
Financial Ombudsman Service,
Harbour Exchange Square,
London, E14 9SR
Business Insurance Solutions Limited
1st January 2017 to 30th June 2017
Van Compare Direct, Van Line Direct, Car Compare Direct, Car Line Direct, Business Compare
Insurance and pure protection
714 / 714
30.21 per 1000 policies sold
Disputes over charges / calculations